If a ticket is regarding a Google Workspace Priority 1 (P1) outage, such as a service is down for the entire domain or all users are unable to do their job duties, please escalate it by following one of the processes described below:

-Reply to this message and include '~Priority-1~' in the body of the email (including the ~ symbols)


-Add a comment to the ticket on the portal including '~Priority-1~'